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Improve your online reputation easily with our automated review management solution. This high-performing system lets you collect, analyze and reply to all customer feedback from a single platform, turning every review into a lever for your business.
Before choosing, take the time to compare the four plans and their review request limits.
Centralization and AI workflow
Our smart solution automatically centralizes all your reviews from social networks, Google My Business, TripAdvisor and other platforms. Artificial intelligence analyzes sentiment in real time and immediately alerts you to critical comments.
Collect and manage all your reviews
Discover a groundbreaking tool that can analyze up to 5,000 reviews in seconds. No more scattering across different sites: all your review collection now lives in one place.
- Multichannel aggregation: connect all your platforms (Google, Facebook, TripAdvisor...) in one click for unified management of customer feedback
- Semantic analysis: our AI automatically sorts each review by tone and theme (service, delivery, quality)
- Instant alerts: get notifications for negative reviews (rating ≤ 3/5) so you can send a quick reply
This smart system saves you at least 2 hours a week by automating moderation and sending personalized replies, thereby improving your online reputation. To round out this setup, here are the essential tools for your Google reviews.
Benefits of a single interface
- Intuitive dashboards to track your average rating and spot trends
- Predictive insights to identify recurring problems before they affect your reputation
- Widgets you can add to your site to showcase your best reviews
- An incentive system to encourage your customers to leave new reviews
Thanks to this complete solution, turn every review into an opportunity to improve while making your teams' work easier.
Collecting and moderating Google reviews
Our Google review management platform helps you collect customer feedback and moderate comments effectively to boost your digital reputation. With our smart features, turn Google reviews into a business asset and build customer loyalty.
Scheduled invitations and reminders
We automate the sending of review requests: a first message 24 hours after purchase, followed by a reminder text message 3 days later. This approach helped one partner improve its response rate by 35 points in two months!
Our effortless integration with the "Leave a review" button from Merchant Center appears directly after purchase. The result? A fashion site tripled its ratings in a few weeks.
Moderation by rating
Our AI automatically filters bad reviews (1-2 stars) for priority handling, while immediately highlighting positive feedback. A concrete case: a sports club receives instant alerts on negative comments, which lets it find a solution with the unhappy customer in just a few hours.
Display and showcasing
We make your best testimonials shine through dynamic presentations and QR codes placed in key spots. The proof is in the examples: a restaurant owner gained 0.7 points on their Google rating, while an online shop increased its traffic by 20% by strategically featuring its reviews.
Automating review replies
Our AI solution lets you reply to 90% of reviews automatically while keeping an exceptional quality of reply. Learn how to customize your templates for customer interactions that are both efficient and warm.
Automated reply templates
- Positive reviews: Personalized reply with thanks, the customer's first name and a reference to their specific experience.
- Negative reviews: Immediate empathetic reaction with a concrete proposed solution or compensation.
- Ratings with no comment: A systematic reply to improve your engagement and your organic search rankings.
- Complex situations: Automatic handover to a human advisor who takes over within 48 hours at most.
Our tool offers advanced personalization with dynamic fields (name, product, date) for more natural exchanges. You can create your own templates or benefit from the expertise of our customer copywriting specialists. To go further, discover how to put AI to work on your review replies.
Handling critical reviews
Our sentiment analysis system automatically detects negative reviews and triggers a discreet process. An alert mechanism informs your teams in real time and suggests suitable corrective actions. This detection is a good illustration of what artificial intelligence applied to customer reviews makes possible.
This automation saves you valuable time (up to an hour every morning) and turns every criticism into an opportunity to improve your business.
Key features and integrations
An effective management tool must bring all your customer channels together in one place, connect seamlessly with your CRM and offer automated tools to smooth your daily operations. To explore each feature in more depth, find all our tools, AI and automation guides.
Multichannel aggregation
Our solution automatically gathers and analyzes reviews from Google, Facebook, TripAdvisor and more than 20 other multilingual platforms. You can track your online reputation internationally from a single interface.
CRM and e-commerce connection
The AI built into our software connects directly with the main platforms such as Shopify and Salesforce. Every transaction automatically triggers a customer review request, maximizing your feedback collection rate. To get these connections right, rely on our guide to successful digital integrations for SMEs.
Reporting and alerts
Get analytics dashboards with customizable filters (ratings, channels, periods) and export options. Turn on real-time notifications through our automated alert system to reply to negative reviews without delay.
Gamification and rewards
Boost engagement with a smart program that rewards every review left with points you can accumulate, premium benefits or exclusive offers, an excellent way to manage and strengthen customer loyalty.
GDPR compliance and security
All the data gathered during collection, whether for moderation or publication, is automatically encrypted to guarantee full compliance with the GDPR. Only the teams concerned can access the items strictly necessary for their work.
Our secure system automatically erases outdated information, while actively protecting the reputation of every customer thanks to an ultra-secure environment.
Frequently asked questions
How do I automate customer review management?
To automate customer review management, automate multichannel collection, AI moderation and the sending of suitable replies in real time with a dedicated solution. You gain responsiveness and editorial consistency, while centralizing tracking in a single tool.
What are the best tools for automated review management?
The best tools offer multichannel aggregation, sentiment analysis, customizable reply templates, real-time alerts and CRM/e-commerce integration. To learn more about what's new, discover the current trends.
What are the benefits of AI in review management?
AI speeds up the semantic analysis of each review, spots negative reviews, automates categorization and generates personalized replies. It frees up time to focus on complex cases, continuously improves your reputation and generates insights to guide your actions.
