Terms of use

1. Services provided

monbizness provides local businesses with tools to manage and improve their online reputation:

• Review aggregation: displaying reviews from various platforms (Google, Facebook) in a single interface.
• AI-based review replies: generating and publishing replies to customer reviews.
• Review request campaigns: sending email campaigns to request reviews, including private feedback and video testimonials through a landing page.
• Review sharing: displaying reviews on your website through widgets and on social networks.
• Analytics: access to data and reports on review performance and overall reputation.
• Automation: tools to automate review request processes through configurable workflows.

2. Eligibility

To use the Software, you must:

• Be at least 18 years old or of legal age in your jurisdiction.
• Have the authority to enter into legally binding agreements.
• Agree to comply with these Terms and with applicable laws.

3. Account registration

To access certain features, you must create an account. You agree to:

• Provide accurate, complete and up-to-date information when signing up.
• Keep your login credentials confidential.
• Inform us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate your account if the information provided turns out to be inaccurate, false or incomplete.

4. Licence

We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Software for business purposes. You agree not to:

• Reproduce, distribute or publicly display the Software without our prior written consent.
• Reverse engineer, decompile or disassemble the Software.
• Use the Software for illegal purposes or in breach of applicable laws.

5. User-generated content

By using the Software to manage and reply to reviews, send review requests or share reviews, you agree that:

• You are solely responsible for the content you upload, publish or transmit through the Software.
• You must have the right to use and share that content (reviews, testimonials, customer feedback).
• We may monitor, edit or remove content that breaches these Terms or the law, without being obliged to do so.

6. Use of artificial intelligence

monbizness uses artificial intelligence to generate replies to reviews. Depending on the settings you choose, these replies can be published after your approval, or automatically if you enable that option. In both cases, you remain responsible for these settings and for the content published on your behalf. To the extent permitted by law, we are not liable for damages arising from AI-generated replies deemed inaccurate or inappropriate.

7. Payment and subscription

Access to paid features is governed by our terms of sale, which set out the prices, the free trial, and the commitment and cancellation terms. In case of a difference between these Terms and the terms of sale on a commercial matter, the terms of sale prevail.

8. Termination

We reserve the right to suspend or terminate your access to the Software in the event of a breach of these Terms, non-payment, or fraudulent or illegal activity. Upon termination, your licence ends immediately. You are responsible for exporting your data before termination.

9. Intellectual property

The monbizness brand, its visual identity, and the texts and graphic elements of the Software are the property of ARETA or its partners. Any unauthorised reproduction is prohibited.

10. Data privacy

Your use of the Software is subject to our privacy policy, which governs the collection and use of your personal data.

11. Disclaimer of warranties

The Software is provided “as is” and “as available”, without any warranty of merchantability, fitness for a particular purpose, accuracy or continuous availability. You use the Software at your own risk.

12. Limitation of liability

To the fullest extent permitted by law, ARETA shall not be liable for any indirect, incidental or consequential damages, including loss of profits or data. Its total liability is limited to the amount paid for the use of the Software during the twelve months preceding the event giving rise to the claim.

13. Governing law

These Terms are governed by French law. In the event of a dispute, you agree to first seek an amicable resolution by contacting us at [email protected] and, failing that, to submit to the jurisdiction of the competent courts of Bayonne, France.

14. Changes to the Terms

We may change these Terms at any time. Substantial changes will be communicated to you by email or by a notice on the platform.

Contact

For any question, write to us through the contact form or at [email protected].