A restaurant or a hotel is rated everywhere at once: Google, TripAdvisor, Booking, Facebook, sometimes Airbnb or TheFork. Each platform has its own answering rules and its own weight in the customer's decision. These articles deal with restaurant reviews, Booking comments, review platforms for hoteliers and Facebook review management.
Three habits apply to every platform. Answer on each one, even briefly: a customer who compares also reads the answers. Ask for the review where the customer came from: on Booking for a stay booked on Booking, on Google for a meal or a wine tasting. Track each platform's rating separately: a good average on Google can hide a falling rating on TripAdvisor.
monbizness brings these platforms together for food and hospitality businesses: see customer reviews for restaurants and bars and hotels, wine shops and estates. For the platform that weighs most, see Google Business Profile and local visibility.
